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COVID-19; IGT Service & Calibration visits on location

COVID-19; IGT Service & Calibration visits on location

The wellbeing of our customers and that of our employees is our number one priority.

In response to the developments surrounding the coronavirus, we have decided to cease the service and calibration visits on location by our service engineers, until further notice during this time.

This is a difficult decision for any business to make, but we believe it is the right thing to do for you and our staff.

At this moment some countries already have opened their borders for foreign visitors (within Schengen only). This means, that slowly we can start again where we have left off.

We will start with the service & calibration visits to customers that are within a reasonable distance, so we can drive to them. The airlines need some more time to start up. As long as we can only book flights of which the departure is uncertain ( same for the return flight), we will not yet send our service engineers to these particular locations

During this time, if you are in need for a repair on your IGT printability tester of a Service & calibration certificate (for ISO for instance) you can send your equipment to our office and workshop in Almere, The Netherlands. Please check with us before sending the unit(s) so we can schedule the work. This way, with efficient planning, we will be able to do the required work and send you back your instrument within a week after receipt (small repairs and S&C only) of the instrument in our workshop.

We will continue to work closely with our teams and follow the news from the public health officials and will share information with you as we move forward together.

Hopefully, the confinement situation will improve soon, and we will be able to presume work.

However, the way we can do this will be different per customer, country with regards to the local health regulations. This will then be assessed per service visit request, to see what will be possible and what not.

We thank you kindly for your consideration and cooperation.

Let us stay safe and stay in touch! And we hope to see you soon.

If you have any questions or if you would like to know more, please contact us.

 

 

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