Sometimes it is necessary to send IGT equipment back to our office.
If this is the case, please carefully read the information below:
Important information regarding goods/equipment to be returned to IGT Testing Systems:
- If possible pack the materials in its original packaging.
- Suitable or original packaging material can be ordered from IGT if required.
- Please make sure the equipment is packed in suitable, sturdy and reusable packaging material.
- The Material Return Form (MRF) requests detailed information on the problem or reason for returning the materials. The better and more detailed the description the faster we can support you.
- Please include a copy of the completed MRF in the shipment so we can trace the materials.
- The Material Return Form (MRF) has to be returned by email to service@igt.nl before shipping the instrument so we know what can be expected, when and with which problem.
- All shipments will be accepted “as received”. We do not take any responsibility for shipping damages.
- We will not make any remarks on delivery documents except if for us obvious, if we make these comments we are not accepting any responsibility for the completeness and further handling.
- IGT will make a quotation for the total repair of the instruments, if a separate quotation for shipping damage is required, additional costs of € 250,- per instrument will apply.
- If additional work or action is required e.g. for dealing with insurance companies or expert investigation, additional costs at an hourly rate of € 140,- will apply.
Click here to go to the return form and information
