IGT Testing Systems
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Materials Return Form

"*" indicates required fields

DD slash MM slash YYYY

Customer/Company Data

Product description

Product list*
Reference / Product description / IC nr.
Serial Number
Quantity
Problem description / Reason for Return
Purchase Date
 
Accessories
Accessories/Parts included in the shipment
Serial Number
Quantity
Problem description / Reason for Return
Purchase Date
 

Important information regarding shipment of goods to IGT

  • Important information regarding shipment of goods to IGT
  • If a customer announces a return he will receive a MRF.
  • With the MRF there are instructions for packing and shipping the materials. If these are not sent, incomplete or unclear please contact service and support at service@igt.nl.
  • Where possible pack the materials in its original packaging.
  • Suitable or original packaging material can be ordered from IGT if required.
  • The MRF requests detailed information on the problem or reason for returning the materials. The better and more detailed the description the faster we can support you.
  • A copy of the completed MRF shall be included in the shipment so we can trace the materials.
  • The MRF has to be returned by fax or email before shipping the instrument so we know what can be expected, when and with which problem.
  • All shipments will be accepted “as received”. We do not take any responsibility for shipping damages.
  • We will not make any remarks on delivery documents except if for us obvious, if we make these comments we are not accepting any responsibility for the completeness and further handling.
  • IGT will make a quotation for the total repair of the instruments, if a separate quotation for shipping damage is required this will be charged at € 250 per instrument.
  • If additional work or action is required e.g. for dealing with insurance companies or expert investigation this will be charged at an hourly rate of € 100.